Meow =|

[blood_winged]

So, I had a somewhat interesting day yesterday.

We don't tend to get rude people at work - at least, I don't. If you listened to Karl you'd think everyone who walked in was going to bite your head off. Yesterday, though, I got a total doozy.

A woman came in, totally normal-looking. After she looks through the ladies' coats for a few minutes she picks out a black one and brings it to the counter, pulling the arm up. She asks me if she can get any money off the coat, since there are a few drops of paint on the arm. I look, and it isn't paint, it's just dirt - I scratch it off with my thumbnail. She seems satisfied and walks away with the coat, and I think she's just having another look around or putting the coat back. A minute later, she comes back, with the same coat, only this time it has a rip down the back. This isn't a small rip, it's over six inches long, and it isn't even down a seam.

I'm confused now, because a garment this badly damaged shouldn't be on the shop floor at all. However, this woman insists she can mend it ('I might be able to sew it' she says 'I'm not amazing but I might be able to'), so I shout someone down from upstairs and he takes the coat up to the manager. When he comes down, he tells the woman that she can't have the coat - Michelle won't sell it to her in that state.

So now, she wants to speak to the manager. Michelle comes down and they talk by the door to the upstairs for five minutes. I'm serving other customers so I can't hear them, but the next thing I know, the woman is storming past me, sans the coat, talking to her friend about how she's going to call head office and report my manager.

I wonder, what is she going to say? 'Your employee wouldn't sell me a damaged coat'? I can see how that would go down.

I don't understand some people O_o

And then there's the people who come in at 4:55pm (we close at 5pm) and just idle around. I'm standing right there, with the keys, waiting to lock the door. I know you can see me. LEAVE PLEASE.

Augh.

Comments

[canadaphile.livejournal.com]

I wonder if she ripped the coat herself. B|a Flipping out like she did, I wouldn't be surprised.

Some people seem to be born just to cause trouble and frustration.

=^..^=~

[blood-winged.livejournal.com]

This is what we think! There's no way a rip that badly would have got past the people upstairs.

[canadaphile.livejournal.com]

That she left and came back is suspicious, too. Lady, really; you should've just bought if you liked it.

[blood-winged.livejournal.com]

You know what makes it worse?

It's a charity shop.

[canadaphile.livejournal.com]

BC That's just wrong, man.

[nasty-show.livejournal.com]

If there was a big rip in the coat, surely you would have noticed that when she was mentioning about the "paint" and surely she would have brought both things up at the same time? Urgh some people are just disgusting. Bet she was just after a discount, why would you want money off something you are buying from a CHARITY shop? Some people *shakes head*

[blood-winged.livejournal.com]

I didn't see the back of the coat at that point, so it's possible I wouldn't have seen it, but everything we get is examined and steamed upstairs before it goes out into the shop - a rip like that wouldn't have been missed.

You'd be surprised how many people we get in trying to get money off things.

[lovelycudy.livejournal.com]

I would bet she damage the coat to get a discount... but I don't trust people.

[blood-winged.livejournal.com]

That's what we think too, simply because of how it went down.

[lovelycudy.livejournal.com]

Sometimes, people just suck.

[synnerxx.livejournal.com]

That is really suspicious. I think she ripped it herself. People these days. *shakes head*

[blood-winged.livejournal.com]

Yeah, we think so too =|

[helisse.livejournal.com]

wow, did she rip it herself? the nerve of some people...

[blood-winged.livejournal.com]

We think she did, yes.

The thing is, it's a charity shop. That coat wouldn't have been more than about £10. Why couldn't she just pay for it?

[helisse.livejournal.com]

I used to work in a shop and I can say one thing - people do not think rationally when they buy stuff. The stories I can tell... Well, let's just say that when I hear "the customer is always right" I laugh because it's a pile of shit.

[pandawolf.livejournal.com]

Huh, I wonder if she did the damages herself just to get a discount? Wouldn't be surprised me if it's true.

Haha, this is why I don't like 'front line' jobs where I have to deal with people face-to-face on daily basis XD