We've had someone do that. They brought a damaged item in but they didn't have the tag on it anymore so it couldn't be proven it was from that store (they had the tag, but it wasn't attached to the garment), and the best we could offer was an exchange. She got really uppity about it and nearly had a full-on row with the manager.
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branchandroot
(no subject)
Date: 2012-02-03 08:34 pm (UTC)