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Well, I'm back on my old laptop again.
It's been a hell of a pain, this past week, I can tell you that much. First I was getting a laptop, then I wasn't, then I was again, then the laptop I actually, finally got is FAULTY. The screen was doing a funky thing that it shouldn't have been doing. I called Laskys to arrange a replacement at such time as they had it in stock, but this morning the problem was worse, so I thought, feck it, I'll just get my money back. After I spoke to my dad he found out that the people who supply the university he works at had 16 in stock, and he could get one, so we agreed that he could do that, and I called Laskys to tell them I'd decided not to wait, and just wanted my money back instead.
They said that was fine, but I needed to call Samsung to get an RMA (return merchandise authorization), so I called Samsung, and they told me that Laskys needed to call themselves to get it because they didn't give RMA numbers out to customers. Fair enough, I thought, and called Laskys back to tell them this. They didn't understand, since they're not technicians, and can't go through any troubleshooting with me, but they did their best. Around this point I got cut off and had to call back, and was talking to a different person who thankfully understood what was going on. She got in touch with Samsung, and attempted to go through troubleshooting with me, but she didn't really know what she was doing.
Eventually, she told me that she would call Samsung and try to sort something out, and would call me back ASAP or pass on the problem to someone to call me back in the morning. Five minutes later, I got a call back from a man called Mark, who asked me if I'd caught the name of the person I'd spoken to at Samsung. I hadn't. He then asked me for the serial number of the laptop as the person who had written it down before had written it down wrong, and he got back on the phone with Samsung again. In that time, the line went dead, and I got cut off again.
I waited five minutes, then called back, and was on hold for ten minutes before I finally got connected.. thankfully to Mark again, who had said he'd been trying to call me back. He said he had everything he needed to put through the return, and that I'd receive a confirmation email (though I'm not holding much hope out for that). They're sending a courier on Tuesday, so I'll need to be up all day for that, and as soon as they get the laptop back they'll put my refund through. Huff.
I just hope I've been unlucky with this particular one, and that the one dad has got (same model) doesn't have the exact same problem. But, he's going to boot it up at his house to check it, since he'll have it until Boxing Day.
Augh. So, I'm back on my old laptop with the noisy fan, dodgy hard drive and sticky S key, but at least it still works. <3 And it's somewhat comforting because I know all of its little tics and issues, so it's not making me paranoid by doing unexpected things.
It's been a hell of a pain, this past week, I can tell you that much. First I was getting a laptop, then I wasn't, then I was again, then the laptop I actually, finally got is FAULTY. The screen was doing a funky thing that it shouldn't have been doing. I called Laskys to arrange a replacement at such time as they had it in stock, but this morning the problem was worse, so I thought, feck it, I'll just get my money back. After I spoke to my dad he found out that the people who supply the university he works at had 16 in stock, and he could get one, so we agreed that he could do that, and I called Laskys to tell them I'd decided not to wait, and just wanted my money back instead.
They said that was fine, but I needed to call Samsung to get an RMA (return merchandise authorization), so I called Samsung, and they told me that Laskys needed to call themselves to get it because they didn't give RMA numbers out to customers. Fair enough, I thought, and called Laskys back to tell them this. They didn't understand, since they're not technicians, and can't go through any troubleshooting with me, but they did their best. Around this point I got cut off and had to call back, and was talking to a different person who thankfully understood what was going on. She got in touch with Samsung, and attempted to go through troubleshooting with me, but she didn't really know what she was doing.
Eventually, she told me that she would call Samsung and try to sort something out, and would call me back ASAP or pass on the problem to someone to call me back in the morning. Five minutes later, I got a call back from a man called Mark, who asked me if I'd caught the name of the person I'd spoken to at Samsung. I hadn't. He then asked me for the serial number of the laptop as the person who had written it down before had written it down wrong, and he got back on the phone with Samsung again. In that time, the line went dead, and I got cut off again.
I waited five minutes, then called back, and was on hold for ten minutes before I finally got connected.. thankfully to Mark again, who had said he'd been trying to call me back. He said he had everything he needed to put through the return, and that I'd receive a confirmation email (though I'm not holding much hope out for that). They're sending a courier on Tuesday, so I'll need to be up all day for that, and as soon as they get the laptop back they'll put my refund through. Huff.
I just hope I've been unlucky with this particular one, and that the one dad has got (same model) doesn't have the exact same problem. But, he's going to boot it up at his house to check it, since he'll have it until Boxing Day.
Augh. So, I'm back on my old laptop with the noisy fan, dodgy hard drive and sticky S key, but at least it still works. <3 And it's somewhat comforting because I know all of its little tics and issues, so it's not making me paranoid by doing unexpected things.
