More to the saga, and omg I left the house.

[blood_winged]

Just when you think that something is over, it gets worse. The S key on my laptop has finally packed in, but thankfully I have a USB keyboard from the last time this happened. It feels weird, but it's better than nothing.

On Thursday, after spending an hour on the phone with Laskys I thought I'd finally sorted everything out. Then, on Friday, I find two emails from them which I didn't really understand, and I sent them to my dad so he could have a look. To him, it looked as if they were trying to send me a replacement. I don't want a replacement, I just want a refund so I can not have to deal with them anymore.

I was out, which I'll talk about in a minute, but I was stressing out so dad called them for me. The man he spoke to said that the refunds department was closed, but that there was a refund marked on my account and nothing to be delivered. So I'm thinking this email I got must have just been an error in the system. Dad rang back this morning to get through to the refunds department, where he was told that there WAS a replacement on order, though I have no idea how they were doing that since they were telling me there were none in stock. He cancelled it for me (though I'm surprised they let him do it) and I will hopefully get an email confirming that by tomorrow.

If I don't, dad is gonna call them back for me, and I'm rather glad he's taken over this for me because I am at the point where I just want it to be over with and I would have snapped on the phone with whatever unfortunate soul happened to end up speaking to me. I'm feeling like I'm being messed about, but I don't think it's happening on purpose, it's just a load of miscommunication and I will be writing a strongly worded letter to them when this fiasco is over.

On to the 'out' part. I was at a church in Liverpool on the door for a charity concert by an acapella group. I had no idea what I'd be doing when I got there and didn't know anyone, but it was alright and my night was significantly brightened by winning a prize in the raffle. 31 is now my lucky number. It was nice to get out of the house, I suppose.

Comments

[corvyie.livejournal.com]

... Wow, I'll be honest and say that your dad is handling this REALLY well, and I think you are too. I would've started calling people names at this point out of frustration and anger if I was in private (mostly because it's been a crap week, but still)! My family's temper isn't the best - and I'm the calm one most times. 8D; So it's good it's being handled now... hopefully, it better. Maybe being angry would be a good way to go then again, get the point through... I mean, yeah. Be nice. Good things will happen! Patience! /tries to get into the spirit

Sounds like you had a nice time, too - glad you won something! I never win anything worth a penny. XD;

[blood-winged.livejournal.com]

I dislike using the phone at the best of times so this whole thing has been a clusterfuck of stress for me, I can't tell you how relieved I am that it's been taken out of my hands, for the time being at least. I'm just getting the distinct impression I'm being messed about, and I hate that =n=

[ishilde.livejournal.com]

Oof, this all seems very dramatic >< I hope things get better for you soon!
Also, I think I should tell you now that I saw your christmas wishlist and I sent you a letter :3 it's very short, though...

[blood-winged.livejournal.com]

Eee! I shall pin it up on my noticeboard and treasure it forever <3

And yes, ugh, dramatic. It shouldn't be this difficult.

[canadaphile.livejournal.com]

This is almost too much to just be a communication issue, seriously. Your dad's handling it well, though, and it's good you have someone to help you with this whole thing. It's insane, and I totally understand the frustration.

=^..^=~

[blood-winged.livejournal.com]

I know, right? It's like someone in there is INTENTIONALLY fucking with me. But I don't know why they would do that.

[canadaphile.livejournal.com]

Some companies are just bad, and it makes no sense. They can't possibly have many customers with the service and products they provide. :/

[blood-winged.livejournal.com]

It's like they're not used to having to deal with someone returning an item. I want to believe it's not intentional. Why would it be?

[canadaphile.livejournal.com]

It could be a scam. Send a shoddy product, keep customers from getting a refun but promise a new shoddy product...I doubt it, but it's happened before.

[blood-winged.livejournal.com]

I don't think so, it's a reputable company, owned by another even more reputable company.

They're probably just incompetent.

[canadaphile.livejournal.com]

Hm. Probably. Write a strongly-worded letter to the company.

[blood-winged.livejournal.com]

Oh, I intend to. Not an email. It takes them two days to actually read any of them. =o=